Frequently asked Questions (FAQ)

What are GPG Management’s hours of operation?

Normal Business Hours:
Monday – Friday, 9:00 AM– 5:00 PM.
Fridays between July 4 and Labor Day:
9:00AM– 3:00PM

I have a maintenance issue in my apartment. Who should I contact for repairs?

If you have any maintenance issues or questions, please first contact your superintendent (See “Tenant Info” page for building specific information). Your superintendent will schedule an appointment with you to inspect the problem and, if possible, he will schedule a time to make any necessary repairs. If he is not able to resolve the problem, he will contact the appropriate person (e.g. plumber or electrician). If you do not receive a timely response, please contact our office to report the issue to our Management Department. You may do so using the embedded contact form on this website, or by emailing [email protected] if you are unfamiliar with the management team assigned to your property.

I have an emergency. What should I do?

In the case of fire or theft please dial 911 immediately. If you have a management emergency, i.e. flood, no heat or hot water, or loss of electricity in your apartment after normal business hours and you cannot reach your superintendent, please call our Emergency Answering Service at 212-288-9719. Your call will be answered by our answering service and the agent on call will attend to the emergency.

My lease is going to expire. How far in advance do I have to submit the renewal form?

The Renewal Lease Form is sent out 2-4 months prior to your lease expiration either by mail or through our online leasing platform: On-site. Please follow the directions provided in the renewal package accordingly. Please entirely complete the renewal package and respond/return to our office 30 days prior to your lease expiration. Please note: you must send back the renewal form even if you are not going to renew your lease (See next FAQ). Your failure to respond may result in legal action being taken to terminate your tenancy.

I do not wish to renew my lease. What is the process for vacating the apartment?

• If you do not wish to renew your lease you must:
  • Respond to the Renewal package (either through on-site, or manually in writing by mail/email) to indicate you will not be renewing your lease and are providing Notice to Vacate. And
  • If you have a forwarding address, you can send the information along with the lease renewal form. We will need your forwarding address (in writing) in order to return your security deposit. If you do not have a forwarding address when you decide to vacate, you can send it via e-mail ([email protected]; and
  • Contact your superintendent to schedule a date and time to return keys to the apartment; and
  • You must move out all of your belongings and arrange to return your keys on or before the ending date of your lease to avoid a penalty. If you must vacate on a day other than the last day of your lease, please contact our leasing department (by telephone or email: [email protected]); and
  • The apartment must be left “broom cleaned” and in the same condition as it was in upon your occupancy. You will not be penalized for ordinary wear and tear, such as marks on walls and picture hanger holes..

When should I expect to receive my security deposit after vacating?

If you carry out all of the terms of your lease and move out of the apartment returning it to the owner in good condition, aside from ordinary wear and tear, we will return to you the full amount of your security deposit within a period of 30-60 days after your lease ends. However, if you do not carry out all the terms of your lease, the owner may keep all or part of your security deposit as necessary to compensate the owner for any losses incurred, including missed payments and legal fees.

How can I pay monthly rent/maintenance?

Depending on the building in which you reside and your set preferences, you will receive your rent bill either by email, mail, or hand delivery. Your rent bill will include a summary of charges. You may also pay rent/maintenance through the “Resident Portal”, which can be accessed via link titled “Resident Portal” at the top right corner of this webpage. You may also submit payment via check, in which case, please detach a return slip included in the rent invoice and place the slip along with your payment in the return envelope. Your rent is due on the first of each month.

What services are included in my rent?

• Your rent normally includes heat and hot water. It is the responsibility of each tenant to arrange and pay for:
  • Electric & gas service: This service must be arranged with Con Edison directly. Please call Con Edison at (800)752-6633 to set up your account.
  • Internet, cable television, and telephone: There are various providers of Cable and Telephone service in New York City, including Spectrum, Verizon Fios, and RCN. Please contact these providers for any questions regarding service or installation.

Subletting – Am I allowed to sublet my apartment?

You must contact management prior to subletting your apartment. Please refer to the subsection titled “Subletting” in your lease for information on subletting your particular apartment. Under no circumstances may you sublet your apartment for a period shorter than 30 days. Such short-term sublease is illegal under local law, and may result in heavy fines and penalties. No short-term rental is tolerated in any property.

How is a roommate switch, lease transfer, or leaseholder addition/removal processed?

Please refer to instructions on “Application Form: Roommate” which can be downloaded from the “FORMS” section below. You may also contact our leasing department at [email protected].